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34 articles found

  • Cancelling My Order

    To cancel an order simply email us at Red Oxx Orders Red Oxx Orders, include the subject line "cancel order # (your order number)". Or call toll free 1-888-RED-OXXX (1-888-733-6999) Mon-Fri 10am to 5p

  • How To Track Your Order

    Once a bag is prepped for shipment, you will be sent a tracking email from whichever shipping provider is available. In most cases on large item orders, we now use FedEx. For smaller items or special

  • Corporate and Promotional Sales

    Your logo, our bag. Tired of giving something that ends up in a landfill? Sick of the "white elephant" gift? Give the gift of a Red Oxx bag with your brand's logo embroidered on it in any color

  • Mistake on Order or Change my Order

    We are always happy to change an order or fix a mistake. Email us at Contact Us Contact Us subject line "Change Order" or for quicker service, call 1-888-RED-OXXX (1-888-733-6999) Mon-Fri 10am to 5pm

  • Rerouting Your Order to a New Address

    Red Oxx can sometimes "reroute" your package to a different address from the one you entered when you placed your order. For fastest service, please call us at 1-888-733-6999 during normal business

  • How to Order my Red Oxx Bag

    Ordering online has never been easier and more secure.  Once you’ve decided which bag you’d like to purchase, simply select a color from the drop down menu, and then select the quantity of product you

  • Mobile Smartphones and Tablets

    Red Oxx is mobile "friendly." Our website and entire product catalog can be easily viewed on any smartphone device or tablet. You may place your orders securely over your smartphone or on any tablet w

  • When Will My Bag Ship?

    In stock items ship within 24 hours of placing your order during regular business days. Our shipping department is still open and shipping gear worldwide. Often they will ship the same business day

  • How Long Will My Bag be on Backorder?

    Out of stock products that we build, once you have placed your order for them, are typically filled within seventeen (21) days, except during the holidays, when It may take up to twenty one (30) days

  • Troubleshooting Placing Your Order

    On occasion there may be an issue where you are unable to place your order. If you find you cannot add an item to cart, particularly if you clicked to the item through an email, or advertisement

  • I'm Having Trouble Placing An Order

    We’re happy to help! Email us at Contact Us Contact Us, subject line "problem placing order" or call toll free 1-888-RED-OXXX (1-888-733-6999), or contact us through our live chat. Browsers: Occasiona

  • Held Orders

    If you notice that your order has been "held", it could be for multiple reasons. Holding orders is automatic, this gives us time to manually review your order. If it warrants, we will attempt to

  • Monogramming Embroidery

    Monogramming embroidery is available exclusively only for our Railroad products, specifically the Grip, the Rail King II and our Rail Runner Rucksack. Railroad customers can purchase embroidery. To

  • I Need Help Selecting the Right Bag

    Email us at Red Oxx Red Oxx, subject line "selecting a bag" or call 1-888-733-6999 (outside the US, call 1-406-245-5847), or click on the Live Chat “Questions? Chat Now” button at the bottom of your w

  • Red Eye Collective: Special Editions

    The Red Eye Collective This is our "Oxxism" for our unique Special Edition prototypes designed by the Collective, which is our talented design and production staff. The Collective then tests the

  • Curbside Pickup

    Red Oxx offers Curbside Pickup year around for our local customers (and other visitors). Call ahead and place your order and we will have it ready for you at the front door when you stop by to pick

  • How To Redeem Gift Cards

    Unfortunately, our new website platform does not have a gift card redeem feature. Owners of Red Oxx Gift Cards must contact Red Oxx Customer Care to redeem their gift cards. Call toll free

  • Can you Change or Remove the Red Oxx Logo?

    Red Oxx products are not sold without our logo, nor do we change the logo color as they are sewn on early in the production process. Each colored bag has a standard colored logo to match the bag. The

  • Red Oxx Privacy Policy

    Red Oxx only collects information such as names, addresses, phone numbers and emails that you voluntarily provide. This information is used to process orders, provide tracking information and

  • Discontinued Items and Red Eye Collective Colors

    Due to overwhelming demand, Red Oxx will now temporarily accommodate building discontinued products and any item, existing or discontinued, in a Red Eye Collective special edition color. If you've

  • Red Oxx Email Policy

    Our Email Policy is intended to address those who feel that they have received unsolicited email from Red Oxx. If you received an email newsletter from Red Oxx and do not wish to receive any more,

  • Fabric Swatch

    Red Oxx customers interested in comparing colors or seeing what exact color shades look like in-hand may order a free full color fabric swatch. Our Color Fabric Swatches are available for our 12 produ

  • Returns, Refunds and Exchanges

    Criteria: You are welcome to return your UN-USED Red Oxx bag for exchange or refund for any reason. For quickest service, simply fill out our official Red Oxx Exchange and Return Form, (Download

  • Product Reviews

    Red Oxx loves to hear from our customers about the gear your are using. We try encourage you to write a review of the product you have purchased. We hope to send you a review request email 60-80 days

  • Shipping Internationally

    Red Oxx ships internationally via FedEx International Economy service, or USPS Priority International, or you can sign up for a MyUS.com, account; a recommended package consolidation international

  • Password Reset

    We understand how frustrating it can be when you can't remember your password or it does not seem to work. During our transition to a new website platform in December of 2019, our new provider

  • Terms of Service

    Red Oxx website is owned and operated by Red Oxx Manufacturing, Inc.L.L.C.. When we use the terms “we”, “us” and “our” it refers to Red Oxx. Red Oxx offers this website, including all information,

  • Shipping Carrier

    FedEx is our primary mail carrier for all U.S.A. domestic destinations (including Alaska and Hawaii). Canadian and International orders chose FedEx International Economy or USPS Priority

  • Terms of Service Contract - GDPR Compliance

    While this document addresses the European Union’s new GDPR law, Red Oxx felt it was necessary to offer all our customers information about data collection, how we use this data, and how it may

  • Shipping To Military Bases and Embassies

    We use USPS Priority Mail for orders mailing to an APO / FPO / DPO address. Ship time is typically 3-10 days for arrival.

  • En Route Time to Delivery

    Shipping time from our Billings, Montana factory for in-stock products can vary from zone to zone. Typical shipping and delivery times in the continental U.S.A. are from 1-6 business days depending

  • Contact or Visit Red Oxx

    Please call our toll free number 1-888-RED-OXXX ( 1-888-733-6999) or direct dial +1 406-245-5847. Email us at Red Oxx Red Oxx Red Oxx Factory Outlet Retail Showroom is located at: 310 North 13th St.

  • COVID-19 and Personal Protection Equipment

    Red Oxx is one of a handful of Industrial Sewing operations located here in the State of Montana. CEO Jim Markel has been working directly with Montana Manufacturing Extension Center (MMEC), the

  • Download Our Warranty and Repair Form

    NOTICE: Due to our manufacturer "essential" services classification, Red Oxx has prioritized warranty and repair work on bags in this arena for the time being. These include : Railroad Grips Railroad