Search results for order
29 articles found
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Cancelling My Order
To cancel an order simply email us at Red Oxx Orders Red Oxx Orders, include the subject line "cancel order # (your order number)". Or call toll free 1-888-RED-OXXX (1-888-733-6999) Mon-Fri 10am to 5p
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Corporate and Promotional Sales
Your logo, our bag. Tired of giving something that ends up in a landfill? Sick of the "white elephant" gift? Give the gift of a Red Oxx bag with your brand's logo embroidered on it in any color
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Mistake on Order or Change my Order
We are always happy to change an order or fix a mistake. Email us at Contact Us Contact Us subject line "Change Order" or for quicker service, call 1-888-RED-OXXX (1-888-733-6999) Mon-Fri 10am to 5pm
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Rerouting Your Order to a New Address
Red Oxx can sometimes "reroute" your package to a different address from the one you entered when you placed your order. For fastest service, please call us at 1-888-733-6999 during normal business
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Modifications and Customization
Red Oxx is a product line bag manufacturing company. Product line means we build specific pre-designed bags to Mil-spec specifications outlined in our manufacturing production documentation. Red Oxx
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How to Order my Red Oxx Bag
Ordering online has never been easier and more secure. Once you’ve decided which bag you’d like to purchase, simply select a color from the drop down menu, and then select the quantity of product you
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Mobile Smartphones and Tablets
Red Oxx is mobile "friendly." Our website and entire product catalog can be easily viewed on any smartphone device or tablet. You may place your orders securely over your smartphone or on any tablet w
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When Will My Bag Ship?
In stock items ship within 72 hours of placing your order during regular business days. Often they will ship the same business day if the order is received by 3:00 p.m. MST. If an item is on back
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Troubleshooting Placing Your Order
On occasion there may be an issue where you are unable to place your order. If you find you cannot add an item to cart, particularly if you clicked to the item through an email, or advertisement
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I'm Having Trouble Placing An Order
We’re happy to help! Email us at Contact Us Contact Us, subject line "problem placing order" or call toll free 1-888-RED-OXXX (1-888-733-6999), or contact us through our live chat. Browsers: Occasiona
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Held Orders
If you notice that your order has been "held", it could be for multiple reasons. Holding orders is automatic, this gives us time to manually review your order. If it warrants, we will attempt to
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Payment Options
Accepted Credit and Debit Cards Red Oxx accepts MasterCard, Visa, American Express and Discover credit cards online through our PCI compliant secure checkout. PayPal Option Red Oxx now offers PayPal
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Red Eye Collective: Special Editions
The Red Eye Collective This is our "Oxxism" for our unique Special Edition prototypes designed by the Collective, which is our talented design and production staff. The Collective then tests the
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I Need Help Selecting the Right Bag
Email us at Red Oxx Red Oxx, subject line "selecting a bag" or call 1-888-733-6999 (outside the US, call 1-406-245-5847), or click on the blue “Question mark symbol" button at the bottom of your
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Curbside Pickup
Red Oxx offers Curbside Pickup year around for our local customers (and other visitors). Call ahead and place your in-stock item order and we'll have it ready for you at the front door when you stop
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Monogramming Embroidery
Monogramming embroidery is available exclusively for our Railroad products, specifically the Grip, the Rail King II and our Rail Runner Rucksack. To create your embroidered name patch, add your
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Discontinued Products
Red Oxx does not build discontinued products on an individual basis. Corporate orders will be considered on a case by case basis for such items If you are interested in placing a "Corporate Order".
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How To Redeem Gift Cards
Unfortunately, our new website platform does not have a gift card redeem feature. Owners of Red Oxx Gift Cards must contact Red Oxx Customer Care to redeem their gift cards. Call toll free
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Shipping with Protection
We’ve partnered with Route! | Purchase Route at checkout to protect your order from loss, damage, or theft Route—a package protection and tracking solution—to give our customers the best possible
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Can you Change or Remove the Red Oxx Logo?
Red Oxx products are not sold without our logo, nor do we change the logo color as they are sewn on early in the production process. Each colored bag has a standard colored logo to match the bag. The
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Red Oxx Privacy Policy
Red Oxx only collects information such as names, addresses, phone numbers and emails that you voluntarily provide. This information is used to process orders, provide tracking information and
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Red Oxx Email Policy
Our Email Policy is intended to address those who feel that they have received unsolicited email from Red Oxx. If you received an email newsletter from Red Oxx and do not wish to receive any more,
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Returns, Refunds and Exchanges
Criteria: You are welcome to return your UN-USED Red Oxx bag or qualifying accessory for exchange or refund for any reason. For quickest service, simply fill out our official Red Oxx Exchange and
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Fabric Swatch
Red Oxx customers interested in comparing colors or seeing what exact color shades look like in-hand may order a free full color fabric swatch. Our Color Fabric Swatches are available for our 12 produ
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Shipping Carrier
Our primary mail carriers for all U.S.A. domestic destinations are FedEx, UPS or USPS depending on location and cost. Our shipping software automatically selects the most appropriate carrier unless
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Shipping Internationally
Red Oxx ships internationally via FedEx International Economy service, UPS or USPS Priority International, or you can sign up for a MyUS.com, account; a recommended package consolidation
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Terms of Service
Red Oxx website is owned and operated by Red Oxx Manufacturing, Inc.L.L.C.. When we use the terms “we”, “us” and “our” it refers to Red Oxx. Red Oxx offers this website, including all information,
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En Route Time to Delivery
Shipping time from our Billings, Montana factory for in-stock products can vary from zone to zone. Typical shipping and delivery times in the continental U.S.A. are from 1-6 business days depending
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Shipping To Military Bases and Embassies
We use USPS Priority Mail for orders mailing to an APO / FPO / DPO address. Ship time is typically 3-10 days for arrival, and flat rate shipping applies, which is $10. No Matter your location, you'll