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  • Cancelling My Order

    To cancel an order simply email us at Red Oxx Orders Red Oxx Orders, include the subject line "cancel order # (your order number)". Or call toll free 1-888-RED-OXXX (1-888-733-6999) Mon-Fri 10am to 5p

  • How To Track Your Order

    Once a bag is prepped for shipment, you will be sent a tracking email from whichever shipping provider is available. In most cases on large item orders, we now use FedEx or UPS. For smaller items or

  • Corporate and Promotional Sales

    Your logo, our bag. Tired of giving something that ends up in a landfill? Sick of the "white elephant" gift? Give the gift of a Red Oxx bag with your brand's logo embroidered on it in any color

  • Mistake on Order or Change my Order

    We are always happy to change an order or fix a mistake. Email us at Contact Us Contact Us subject line "Change Order" or for quicker service, call 1-888-RED-OXXX (1-888-733-6999) Mon-Fri 10am to 5pm

  • Rerouting Your Order to a New Address

    Red Oxx can sometimes "reroute" your package to a different address from the one you entered when you placed your order. For fastest service, please call us at 1-888-733-6999 during normal business

  • Modifications and Customization

    Red Oxx is a product line bag manufacturing company. Product line means we build specific pre-designed bags to Mil-spec specifications outlined in our manufacturing production documentation. Red Oxx

  • How to Order my Red Oxx Bag

    Ordering online has never been easier and more secure.  Once you’ve decided which bag you’d like to purchase, simply select a color from the drop down menu, and then select the quantity of product you

  • Late Christmas Gift? Print this Special Card to Give

    Merry Christmas to the herd! With our 21 day bag build time in progress, are you worried your gift may not get under the tree in time? Our production staff is working hard to get your order finished

  • Mobile Smartphones and Tablets

    Red Oxx is mobile "friendly." Our website and entire product catalog can be easily viewed on any smartphone device or tablet. You may place your orders securely over your smartphone or on any tablet w

  • When Will My Bag Ship?

    In stock items ship within 24 hours of placing your order during regular business days. Often they will ship the same business day if the order is received by 3:00 p.m. MST. If an item is on back

  • How Long Will My Bag be on Backorder?

    Out of stock products that we build, once you have placed your order for them, are typically filled within twenty-one (30) days. Due to supply chain issues regarding Ballistic Nylon, all Railroad

  • Troubleshooting Placing Your Order

    On occasion there may be an issue where you are unable to place your order. If you find you cannot add an item to cart, particularly if you clicked to the item through an email, or advertisement

  • I'm Having Trouble Placing An Order

    We’re happy to help! Email us at Contact Us Contact Us, subject line "problem placing order" or call toll free 1-888-RED-OXXX (1-888-733-6999), or contact us through our live chat. Browsers: Occasiona

  • Held Orders

    If you notice that your order has been "held", it could be for multiple reasons. Holding orders is automatic, this gives us time to manually review your order. If it warrants, we will attempt to

  • Payment Options

    Accepted Credit and Debit Cards Red Oxx accepts MasterCard, Visa, American Express and Discover credit cards online through our PCI compliant secure checkout. PayPal Option Red Oxx now offers PayPal

  • How My Account works

    Our website is hosted by our ecommerce online provider Vtex. The My Account page offers customers autonomy to manage their orders and personal data on a single page. This feature facilitates the

  • Monogramming Embroidery

    To create your embroidered monogram, add your Railroad bag to cart, then proceed in checkout until the "enter Your Information" page, - Enter your monogram, limit 10 letters or numbers (NO SYMBOLS)

  • I Need Help Selecting the Right Bag

    Email us at Red Oxx Red Oxx, subject line "selecting a bag" or call 1-888-733-6999 (outside the US, call 1-406-245-5847), or click on the blue “Question mark symbol" button at the bottom of your

  • Red Eye Collective: Special Editions

    The Red Eye Collective This is our "Oxxism" for our unique Special Edition prototypes designed by the Collective, which is our talented design and production staff. The Collective then tests the

  • Curbside Pickup

    Red Oxx offers Curbside Pickup year around for our local customers (and other visitors). Call ahead and place your in-stock item order and we'll have it ready for you at the front door when you stop

  • How To Redeem Gift Cards

    Unfortunately, our new website platform does not have a gift card redeem feature. Owners of Red Oxx Gift Cards must contact Red Oxx Customer Care to redeem their gift cards. Call toll free

  • Can you Change or Remove the Red Oxx Logo?

    Red Oxx products are not sold without our logo, nor do we change the logo color as they are sewn on early in the production process. Each colored bag has a standard colored logo to match the bag. The

  • Red Oxx Privacy Policy

    Red Oxx only collects information such as names, addresses, phone numbers and emails that you voluntarily provide. This information is used to process orders, provide tracking information and

  • Discontinued Items and Red Eye Collective Colors

    Red Oxx is no longer building discontinued products on an individual basis. If you are interested in larger quantities, we can accept them as "Corporate Order". Minimum Corporate orders are 10 or

  • Red Oxx Email Policy

    Our Email Policy is intended to address those who feel that they have received unsolicited email from Red Oxx. If you received an email newsletter from Red Oxx and do not wish to receive any more,

  • Fabric Swatch

    Red Oxx customers interested in comparing colors or seeing what exact color shades look like in-hand may order a free full color fabric swatch. Our Color Fabric Swatches are available for our 12 produ

  • Returns, Refunds and Exchanges

    Criteria: You are welcome to return your UN-USED Red Oxx bag or qualifying accessory for exchange or refund for any reason. For quickest service, simply fill out our official Red Oxx Exchange and

  • Shipping Carrier

    Our primary mail carriers for all U.S.A. domestic destinations are FedEx, UPS or USPS depending on location and cost. Our shipping software automatically selects the most appropriate carrier unless

  • Loading Issues On Firefox

    While shopping on which is hosted by VTEX, some modules might not load properly on Firefox 89.0 due to the new Enhanced Tracking Protection option in the browser, which is turned on by

  • Shipping Internationally

    Red Oxx ships internationally via FedEx International Economy service, or USPS Priority International, or you can sign up for a, account; a recommended package consolidation international

  • Password Reset

    We understand how frustrating it can be when you can't remember your password or it does not seem to work. During our transition to a new website platform in December of 2019, our new provider

  • Terms of Service

    Red Oxx website is owned and operated by Red Oxx Manufacturing, Inc.L.L.C.. When we use the terms “we”, “us” and “our” it refers to Red Oxx. Red Oxx offers this website, including all information,

  • Shipping To Military Bases and Embassies

    We use USPS Priority Mail for orders mailing to an APO / FPO / DPO address. Ship time is typically 3-10 days for arrival.

  • En Route Time to Delivery

    Shipping time from our Billings, Montana factory for in-stock products can vary from zone to zone. Typical shipping and delivery times in the continental U.S.A. are from 1-6 business days depending

  • Terms of Service Contract - GDPR Compliance

    While this document addresses the European Union’s new GDPR law, Red Oxx felt it was necessary to offer all our customers information about data collection, how we use this data, and how it may

  • Contact or Visit Red Oxx

    Please call our toll free number 1-888-RED-OXXX ( 1-888-733-6999) or direct dial +1 406-245-5847. Email us at Red Oxx Red Oxx Red Oxx Factory Outlet Retail Showroom is located at: 310 North 13th St.

  • Download Our Warranty and Repair Form

    All Red Oxx travel bags and accessories that we manufacture are covered by our famous no questions asked “No Bull” Lifetime Warranty. As time rolls a ceaseless course, only the genuine guarantee