Red Oxx No Bull Warranty
Red Oxx Gear is backed by the best warranty on the market. It's no wonder our fans are so... fantastically fanatic. The build quality, thoughtful and time-tested designs, plus a nearly 35 year long reputation for enduring toughness, it's easy to understand the healthy fanaticism.
THE RED OXX WORLD FAMOUS "NO BULL" LIFETIME WARRANTY
As time rolls a ceaseless course, only the genuine guarantee remains. The mountains will persist, the oceans are bound to endure and Red Oxx will continue to be rugged, reliable, and tough. To the depths of the Amazon basin to the peaks of the Himalayas, Red Oxx Manufacturing is infallible. Our products are guaranteed forever, be sure to include them in your will. ~ Cheers, Jim Markel CEO
While the idea is to keep the "Bull" most companies put their customers through during a warranty issue, relegated down to "No Bull". It's also helpful to understand how the warranty "process" works - and how to make it go smoothly and stress-free for you!
ID YOUR FIX - DOWNLOAD THE RETURN FORM
If you have some Red Oxx Gear that needs a little tender loving care, be certain to clean the bag first, and then fill out this Warranty Repair Form which comes with a shipping label. Then print the form, toss it in the box, slap on the shipping label, and ship it out to us. Super simple, no strings.
CLEAN IT - PACK IT - SHIP IT
Please make sure your bag is clean because if it has dirt in it, the dirt gets into our sewing machines and can ruin them.
DO NOT CLEAN YOUR BAG IN A WASHING MACHINE OR DRYER. This will destroy the coated lining and cause it to flake. You will be charged the cost of a new bag to replace it if you destroy the lining.
To clean your bag, just use warm water and mild soap, scrub it up, rinse well and hang dry. More detailed cleaning instructions available here.
Red Oxx will fix anything wrong with your bag. However, as cool as it would be to travel around and fix your bags on location, as you can imagine, it would not be affordable. Plus our sewing machines are HEAVY. Even for bags that may warrant replacement, the bag needs to be sent in. Red Oxx requires the affected gear in-hand.
NOTE: Our warranty does not cover loss or theft.
A couple of precautions Red Oxx takes to insure we can continue to offer our killer warranty to you hard-working folks are:
1) ALL bags must be sent in, whether for repair or replacement (determined at our discretion).
2) Red Oxx does not offer a loaner bag program. Many daily users have opted to invest in a back up that's often rotated seasonally.
It's understood that many of our customers "live" out of their bags, which is why they are fixed up and shipped back to you as expeditiously as possible.
REPLACE ME, REPLACE YOU, MORE THAN ONCE, NOT TRUE
If it's determined that the option is to offer a replacement, Red Oxx will replace it with the same style, or the updated version of your bag, in the same, or a similar color. The Red Oxx "No Bull" Lifetime Warranty covers all our manufactured products including the Red Eye Collective Special Editions, the "ole back in the day" sporadic one-off custom work, Corporate gifts, etc. If Red Oxx built it, Red Oxx will fix it.
Warranty repairs do not cover "willful destruction" of the bag such as cutting panels, removing zippers, or other personal modifications done by the owner.
NOTE: If you have an emotional attachment to your gear (it happens, we understand, no judgement), please state that on your warranty repair form. Fixing it will become a priority over replacing it.
Note that the "No Bull" Lifetime Warranty "replacement" applies only to the original gear purchased from Red Oxx. If your replacement bag, which you get for free, happens to fail as well, that is a SEPARATE Warranty Issue with a separate treatment. In other words, the gear you bought is the gear we'll replace, not the replacement of a replacement (exceedingly rare but worth a mention, none-the-less).
NOTE: All Railroad bags with zipper warranty issues will have a new, different YKK#10 replacement zipper tab that is stronger and sturdier, but it will no longer be self-locking.
It seems like a no-brainer but "warrants" stating:
The more loving care you apply to your gear, the longer it will last without issue!
BUILT TO LAST - HERE'S PROOF
Our bags are built to last. Since 2003, the year we started using RMS inventory management Point of Sale, the replacement ratio is less than one percent, in fact it's 0.0057%. This figure is arrived at measuring the total number of bags sold vs the number replaced.
The repair ratio is also less than 1%, specifically 0.0096%. This was also measured using total number of bags sold vs the number repaired. How many companies do you know with a repair/replacement ratio of less than one percent?
Looking at our repair/replacement data YOY (year over year), it's been going down. Now better than ever.
When most companies look to cut corners, resulting in reduced quality, or minimize material investment, which also results in quality reduction, Red Oxx Gear just keeps getting better and better.
We're an Energizer® Bull. Our gear keeps going and going...
So in the end, Red Oxx provides you with a Lifetime Warranty that can't be beat for unbeatable reliable gear.
The herd is proud of the gear we lovingly hand-craft and because of that, we are willing to back it for the life of the gear you purchased.