Our Warranty and Repair Form
All Red Oxx travel bags and accessories that we manufacture are covered by our famous no questions asked “No Bull” Lifetime Warranty.
As time rolls a ceaseless course, only the genuine guarantee remains. The mountains will persist, the oceans are bound to endure and Red Oxx will continue to be rugged, reliable, and tough. To the depths of the Amazon basin to the peaks of the Himalayas, Red Oxx Manufacturing is infallible. Our products are guaranteed forever, be sure to include them in your will. Cheers, Jim Markel CEO
If you should experience a defect, in either materials or workmanship, or unexpected damage to your bag, first fill out and print out this handy Red Oxx Warranty Return Form with Shipping Label (you must have Adobe 8 reader or higher to fill out the form online) for faster service (includes shipping label) and then simply pack and ship your product back to us at:
Red Oxx Mfg – attention: Warranty
310 N. 13th St.
Billings, MT 59101.
Our Warranty Inspection Team (WIT) will inspect your bag, review options and then make every effort to repair your bag first. If we are unable to repair your bag, we will replace the item with an identical product, in the same or similar color, at no charge.
Red Oxx does not have a bag “loaner program”. However, we strive to repair your bag within 7-14 days of arrival. Replacements may take 1-10 business days from day of processing (if product is on backorder).
We will always foot the bill for return shipping –your item will be returned to you via UPS Ground (U.S.A.) and USPS Priority International (outside the U.S.A.) return shipping paid by Red Oxx.
Red Oxx cannot replace lost or stolen products. Red Oxx cannot "exchange" or replace a worn out bag for a different model bag.
The Red Oxx Lifetime Guarantee is completely transferable for life. Covered are all bags and accessories made by us (both custom and mass produced), at any time in our history, regardless of how they were obtained – gifts, second hand store, ebay auctions, hand-me-downs, custom work and modifications done by Red Oxx, etc. Our “No Bull” Lifetime Warranty is, in a word, unconditional!