We understand how frustrating it can be when you can't remember your password or it does not seem to work. During our transition to a new website platform in December of 2019, our new provider informed us that not all data from previous customer accounts would transfer over to the new domain.
What does this mean for you, our loyal customer?
You can either use the handy access code by email to login or create a NEW ACCOUNT with a new password. The latter may require a different email than you used before. Once you have used the access code to login you can reset your password in your account profile settings
Using the "access code" is handy because it does not require you to remember a password (other than your email account)... you will have to log into the email account you select to send the access code to in order to receive your new access code. Each sign-in session will require a NEW access code to be generated.
NOTE: the email with the access code will come from VTEX, our website platform provider, not Red Oxx, so be aware and if you don't see it right away check your spam box.
The access code will change every time you access your account. Most sessions last 24 hours, so you will need a new code if you try to re-access your account outside of a 24 hour window. Red Oxx does recommend that your email password be secure! Generally avoid using words, use at least 8 characters, upper and lower case, numbers and symbols are recommended.
Red Oxx can no longer reset the password for you.