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Loading Issues On Firefox

While shopping on redoxx.com which is hosted by VTEX, some modules might not load properly on Firefox 89.0 due to the new Enhanced Tracking Protection option in the browser, which is turned on by default.

This problem may affect the storefront and the checkout page, when customers access the store through Firefox 89.0.

Workaround

To fix this issue, you should turn off the tracking toggle:

  1. Access the Red Oxx storefront through Firefox 89.0.
  2. Click on the shield icon, next to the url.
  3. Turn OFF the Enhanced Tracking protection  is ON for this site toggle

 Red Oxx only collects pertinent information to process your order.  

More about our Privacy policy can be found here. https://help.redoxx.com/article/55-our-privacy-policy

If after these steps the site is still not loading properly, we advise you to try another browser. 

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